These are our top ten most frequently asked questions. If you don't see your question listed, please contact us and we will gladly answer your question for you.
1. What makes Aigean Management different from other property management companies?
At Aigean Management, we pride ourselves in having experience as board members. This allows us to truly understand the special situations and needs that board members have. An understanding of these needs along with our goal to provide the best customer service possible, allows the association we service to feel that we have their best interest in mind.
2. Is Aigean Management a licensed firm?
Aigean Management is a company that only employs licensed property managers. You can go to https://www.myfloridalicense.com/wl11.asp and search by name of your property manager to verify. Aigean Management is also a licensed community association management firm in the State of Florida.
3. What types of services does Aigean Management offer?
We offer all the traditional services offered by a management company and then some. Please reference our Services page for more information. But as always, we will customize our package of services according to the needs and requirements of each individual association.
4. How much are your property management fees?
Because we tailor a services packages for each of the individual associations we service, we cannot give a number outright. But, just as a reference, one of the main things that will determine the cost of service will be the number of units in the association. The smaller the association, the higher the cost per unit as there will be less units sharing the overall cost of services. Aigean Management specializes in servicing small to medium-sizes associations (150 units or less). As a rule of thumb, we charge $10-30 per unit depending on the size of the association and the amount of services being requested.
5. Where does Aigean Management have its office?
Aigean Management has its office near downtown Hollywood. We service properties throughout South Florida out of our Hollywood office.
6. How do I reach someone at Aigean Management in case of an emergency?
Someone will answer our main number 24/7/365. This number is forwarded to someone at the end of every work day so that regardless of what time you call, there will always be someone available to answer.
7. How can our association members pay their dues?
We provide coupon books for all members. We can also accept payments with direct ACH transfers. We are also working on being able to accept payments via Credit Cards. This service should be available shortly.
8. If I know there is something I want addressed at my association, who do I tell? How?
We have a maintenance form that can be filled out if you want to report something that is broken, not working properly, etc. If you have a request other than a maintenance request, you can call us or send us an e-mail at info@aigean-managment.com. Depending on the nature of your request and whether Aigean Management has janitorial staff on your property, we will either address it immediately or consult with your board of directors.
9. Who do I contact if I am having problems with a neighbor?
In the situation where you are having issues with a neighbor, we encourage you to not only contact us but also a member of your board of directors. When we receive your request, we will take the necessary action to work with your board to resolve your issue. But if the issue needs immediate attention, but it is not an emergency situation, you may need to have someone that is at or near the property address the issue immediately. We can come out to address any issue but unfortunately, do have to charge to come out to the property if it is not a regularly scheduled visit.
10. How often does someone from Aigean Management inspect/stop by our property?
We like to do on-site inspections of all properties no less than once a week. If we are following up on outstanding issues, we may come by the property more frequently than this to make sure that the outstanding issue is being addressed.
